RETURN, REFUND & CANCELLATION POLICY

Every Knox Nixon item is made to order. We don't have a warehouse full of shirts waiting around for someone to love them. Your item is produced specifically after you place your order.

Because of that, our return policy works a little differently than a traditional retail store.

RETURNS & EXCHANGES

We do not accept returns or exchanges for:

• Ordering the wrong size
• Ordering the wrong color
• Changing your mind
• Deciding you don't like the design after it arrives
• Ordering the wrong item by mistake

Please review product descriptions, colors, sizing information, and your order carefully before checking out.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, that's different. We want to make it right.

Contact us within 30 days of delivery at theknoxnixon@gmail.com and include:

• Your order number
• A brief description of the problem
• Clear photos showing the issue

Depending on the circumstances, we will arrange an appropriate replacement or refund.

You generally will not be required to return a damaged or defective item unless we specifically ask you to do so.

WRONG SIZE OR COLOR ORDERED

Since every item is produced specifically for your order, we cannot provide a refund, replacement, or exchange when the size or color selected at checkout was the size or color delivered.

Please check the sizing information before ordering.

If we send you a size, color, or product different from what you actually ordered, contact us and we'll make it right.

CANCELLATIONS & ORDER CHANGES

We start processing orders quickly.

If you need to cancel your order or change the size, color, shipping address, or other order information, contact us as soon as possible at theknoxnixon@gmail.com.

We will make every reasonable effort to help, but once an order has entered production, it may no longer be possible to change or cancel it.

Submitting a cancellation or change request does not guarantee that the request can be completed.

REFUNDS

When a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow your bank, credit card company, or payment provider additional time to process and post the refund after it has been issued.

Original shipping charges are generally non-refundable unless the refund results from a damaged, defective, incorrect, or otherwise qualifying order problem.

LOST OR MISSING ORDERS

If tracking shows unusual delays or your package appears to be lost in transit, contact us at theknoxnixon@gmail.comwith your order number.

We'll investigate the shipment and determine the appropriate next step.

If tracking shows that an order was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an address error, contact us immediately. We will attempt to correct it before production or shipment whenever possible, but changes cannot be guaranteed once an order has begun processing.

Additional costs resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility.

QUESTIONS?

Something actually went wrong?

Email us at theknoxnixon@gmail.com

or leave us a voicemail at:

(754) 663-8257
754-NO-FUCKS

Include your order number so we can figure out what happened without turning it into a scavenger hunt.